General conditions of sale for online purchases on the website

Natural Succhi SRLS Unipersonale, with registered and administrative headquarters in Via Provinciale for 66 S. Tecla fraction of Acireale (CT) - zip code 95024, Cod. Fisc / P. Iva 05297590878, gives all users the opportunity to purchase, through, of which Natural Succhi SRLS Unipersonale is the sole and exclusive owner, the marketed products and products.



1) General notes

These general conditions of sale are governed by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree no. 70/2003 and subsequent amendments) and apply exclusively to the distance selling of the Products and Services offered through the website In the event of changes in the General Conditions, the purchase order, as specified in the following articles. 3 and 4 of these General Conditions, the General Conditions published on the Site will apply at the time the Order is sent by the Customer.


2) Offer to the public

The Products and Services with the relative Prices as present on the Site constitute an offer to the public in accordance with the procedures specified in the General Conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the website indicated above. The purchase contracts stipulated on the Site and concerning the Products and Services are concluded with the company Natural Succhi Srls Unipersonale.


3) Prices

All the prices of the products indicated on the site are inclusive of VAT. Delivery costs and expenses related to additional Services made available by "Natural Succhi Srls Unipersonale", as indicated in the subsequent articles of these General Conditions, are charged to the Customer and adequately detailed in the Purchase Order. The Price shown on the Site, at the time the Order is sent, is applied to the Products and Services, without any consideration of previous offers or any subsequent price changes.


4) Order

Purchase Orders must be made online through the order procedure on the Site.

To proceed with the completion of the Purchase Order, the Customer can, alternatively, follow the following methods:

a) In the event that the Customer is already registered on the Site, it will be sufficient to enter their login credentials (username and password) by entering them in the "Login" section.

b) In the event that the Customer is not a User of the Site, it will be sufficient to enter the required data in the appropriate form, necessary to make the Purchase, by accessing the "Buy as a guest" section. reminds you that the Customer, before proceeding with the Purchase, may at any time become a User of the Site by making the relevant online registrations via the dedicated page.

The Customer is not obliged to register and will be able to carry out all orders as a guest, but will still have to enter the mandatory data in order to correctly execute the order.



5) Methods of payment

Payment for the Order must be made when the Order is forwarded to

Payment must be made online with credit cards and / or, PayPal or bank transfer.

For transaction security reasons, Natural Succhi reserves the right to request the sending of a copy of an identity document of the credit card holder.

At the same time as the communication of the Order Confirmation, the total amount to be paid will be charged to the Customer.

Natural Succhi will issue an invoice relating to the Purchase Order, sending it by e-mail (if requested when ordering) and possibly inserting a copy inside the packaging to the person in charge of the Order. In the event that, within 48 (forty-eight) hours of order confirmation, the order holder does not receive the aforementioned invoice by e-mail, he or she can contact Natural Succhi at the "Contact us" link. For the issuance of the invoice, the information provided by the Customer will prevail. Natural Succhi therefore reminds the Customer to always check, with the utmost attention, the accuracy of the tax information provided.


6) Shipping costs

Shipping costs are charged to the Customer, except for products with shipping included, and adequately highlighted and detailed in the Purchase Order and in the subsequent Order Confirmation.

For shipping costs see the "shipping" section of the site.


7) Tracking the shipment

All shipments made by Natural Succhi are covered by the tracking service. The customer will receive the tracking code, generated during shipment, at the email address provided when ordering. In the event that within 24 hours of the notification of shipment the holder of the Order does not receive the aforementioned code by e-mail, the same can contact Natural Succhi at the link "Contact us".


8) Exports / exemptions and VAT concessions

The Products sold by Natural Succhi are subject to the laws and regulations in force regarding customs and export control and therefore must be purchased, exported and used in compliance with these regulatory provisions. Therefore, for all purchases made from abroad, the prices will be VAT excluded. Once the product has been added to the cart and the nationality selected, the system will automatically subtract VAT from the order.


9) Assistance for Information and Complaints

The Customer may have information regarding the Assistance Services, including after-sales assistance, as well as for the forwarding of any complaints, by contacting Natural Succhi through the channels listed in the "Contact Us" section of the Site.


10) Cancellation of Purchase Order

If the customer wishes to cancel his order, he can proceed with the cancellation within the day following payment, at no additional cost. In this case, Natural Succhi will refund the Customer the full amount paid by reimbursement on the same channel used for payment.

In the event of subsequent cancellation of the Order, Natural Succhi will reimburse the Customer the amount paid minus the shipping costs, using the same methods as indicated above.


11) Purchase Order Cancellation Policy

If the customer wishes to cancel his order, he must communicate it via the contact section to Natural Succhi by email at the address:

It will be necessary to indicate the order number.

N.B .: In this case, what is said in the point "cancellation of purchase order" applies


12) Right of withdrawal

If the Customer is a "Consumer", as defined in Article 3 of the Consumer Code, he is entitled to the rights referred to in Articles 52 et seq. of the Consumer Code, as amended by Legislative Decree 21/02/2014 n.21 and therefore the right to withdraw from the Purchase Agreement for any reason, without explanation and without any penalty, in the manner specified below. The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the Products and / or Services purchased by the Consumer. In the case of Products, the withdrawal period expires after 14 (fourteen) days from the day on which the Consumer or a third party, other than the Carrier and designated by the Consumer, acquires physical possession of the Products. The right of withdrawal is exercised by sending - before the expiry of the withdrawal period as indicated above - a notice of withdrawal by email addressed to:

Natural Succhi SRLS Unipersonale

To the following address:

The Withdrawal Notice must specify the intention to withdraw from the Purchase, indicating the order number and the products for which the withdrawal is being made.

Following the correct exercise of the right of withdrawal, as outlined in art. 52 and ss. of the Consumer Code as mentioned above, Natural Succhi will forward the Case Number to the Consumer via e-mail. This number must be indicated by the Consumer when returning the Product (s). The Return of the Product / s must take place within 14 (fourteen) days from the date on which the Consumer communicated his decision to withdraw pursuant to art. 52 of the Consumer Code just mentioned. This aforementioned deadline will be respected if the Consumer sends back or returns the Products subject to Withdrawal before the expiry of the 14 days. Natural Succhi reminds its Consumers that the transport costs relating to the return of the Product (s) subject to Withdrawal are the responsibility of the Consumer and that the Return is under the full responsibility of the Consumer. Natural Succhi also reminds its Consumers, before the Return, to check that the Product / s subject to Withdrawal is / are intact and in a normal state of conservation, inserted in the original packaging.

The Consumer, in accordance with current legislation, will only be responsible for the decrease in the value of the Product (s) resulting from manipulation of the same (s) other than that necessary to establish the nature, characteristics and functioning of the Product (s). /the. If the right of withdrawal has been correctly exercised in accordance with the provisions of articles 52 et seq., Natural Succhi will reimburse the Consumer the full amount already paid for the purchase of the Products and / or Services, including Delivery Costs and any additional costs incurred, within 14 (fourteen) days from the day on which it was informed of the Consumer's decision to withdraw from the Purchase Agreement. The amount will be refunded through the same payment method used by the Con